What our Customers say...
Water Damage Testimonials
I would recommend SERVPRO, South Pasadena/San Marino to anyone. I had a flood in my house in the summer of 2020. My insurance company introduced me to SERVPRO, South Pasadena/San Marino. I had heard good things about them from a neighbor, so I immediately accepted the referral and had them come to my house to assess our needs. From that first visit onwards, we have received nothing less than excellent service throughout the pack-out and unpacking process. Their service was fast, clean, and accurate. They took great care of our personal belongings. They even wrapped up my broken floor lamp like a treasure and stored it away. When our stuff was stored in the storage facility, my daughter had to retrieve some school supplies from some of her boxes that she had packed and taped shut herself. I called Diego, our estimator, and main contact, one afternoon close to their closing time. He said no problem and would meet us there right away. We got there late due to traffic. When we arrived, they were already at the storage facility waiting for us. They greeted us professionally and respectfully as always. They didn't just open the storage unit for us to let us hunt for ourselves, they actually dug into the boxes to help us search for my daughter's school supplies. It was a hot summer day in So. Cal. inside a concrete storage unit.
Interested in reading the rest of the review? Check out Brenda's review here on Yelp.
During a recent flood due to a plumbing issue at my Aunts bakery in Pasadena, SERVPRO in South Pasadena was quick to respond. I met with Diego and he explained the process very well and helped us feel at ease during this rough time. He quickly got his team to come out and dry out the place and allowed my family to continue running the business during the process. Thank you so much!
Very personable, professional, and honest! All contractor's should have Diego's work ethic. Very satisfied and pleased with a job well done. Diego explained the job process thoroughly. Employee was knowledgeable of what needed to be done. Extremely satified with SERVPRO of San Marino.
Service provided by staff was great! Staff was very clean throughout the job process and professional. I was impressed by the great service I was provided with. Thank you!
I enjoyed working with all the staff. Very friendly and professional people. They spoke with insurance adjuster directly and had me debt free of responsability, I like dealing with SERVPRO staff better than my insurance company.
SERVPRO franchise 9324 (South Pasadena/San Marino) is the best! All your franchises should be like them. We are very satisfied with the whole crew. Extremely helpful and nurturing at a time when we had a disaster. Thank you SERVPRO for your help!
Due to a roof leak my home sustained water damage. Mr. Amir and his team were very courteous, police, and helpful. I would recommend SERVPRO to friends and family. We couldn't have been happier for such a well done job!
I want to thank SERVPRO of South Pasadena/San Marino for the wonderful service given to us by Mr. Amir Fakharara. His kind and patient manner made our water damage much less traumatic and his help with dealing with Mercury Insurance was greatly appreciated. Again, thank you for your service and professionalism.