Recent Why SERVPRO Posts

Response Times!

9/29/2023 (Permalink)

SERVPRO South Pasadena/San Marino takes our response time very seriously! We like to get to the site of the emergency in a timely manner. All SERVPROs have standardized response times. When we are approached by a customer online or over the phone, if we don’t immediately respond we will in an hour or less. After that, we will inspect your property within the same day. Following this, SERVPRO South Pasadena/San Marino will give an estimate 24 hours after the inspection. This service commitment helps us to take care of our customers needs and get the job done efficiently. 


Why does SERVPRO South Pasadena/San Marino respond with such urgency? Well apart from it being a good standard for business, we take on numerous emergencies and it’s important to act quickly to stop continued damage. For example, in the case of a commercial office being flooded, it only takes minutes for the damage to be irreversible. Water saturates everything in its path; floors, walls, ceilings, upholstery, and other items absorb that water. Flooding can stain carpets. Important documents, booklets, and binders start to swell and warp. Unless acted upon in a timely fashion, this damage could be forever and it only took minutes! 

Have no fear! SERVPRO South Pasadena/San Marino is here! SERVPRO of South Pasadena/San Marino is clearly the best choice you can make when it comes to commercial water damage and we service all throughout the Los Angeles, Orange, and San Bernardino Counties. Call us now! (626)852-9922

Choosing Team McCann for Your South Pasadena Diaster

9/26/2022 (Permalink)

After a widespread disaster damages your South Pasadena residence, you can appreciate the need for professional restoration services beginning their experienced approaches as promptly as possible. When you need to restore your home to preloss conditions efficiently, you need a team like ours that offers not only extensively trained technicians with the knowledge to overcome the effects but a franchise with the advanced technology and equipment to make the process as fast as possible.

Our experts have extensive training and hands-on experience to combat any fire damage effect they could encounter in your South Pasadena residence. Initially, each of the fire restoration technicians in our franchise must complete certification through the IICRC. This organization is the benchmark for quality in the industry, and each of our technicians on these projects has certification for Fire and Smoke Restoration. Additionally, our employees all get encouraged to continue training through in-house programs designed to introduce them to advanced mitigation techniques to make them efficient in fire recovery.

No matter if it is soot cleanup, odor removal, air purification, water removal, or sanitization, our technicians have the advanced technology and industry-leading equipment to do the task efficiently. Our air scrubbers work to help with indoor air quality concerns like debris and particulates, which can make the environment safer for both or technicians and the homeowner. For removing the effects of smoke damages, we can utilize our thermal fogger and deodorizing agents to neutralize harsh odor molecules on contact. This practice is safe for use on even softer materials like carpeting and clothing affected by the noxious scent throughout the property.

When a fire happens in your house, you need assurances that a qualified team of highly-trained restoration technicians can respond quickly to lessen the impact of the disaster on your life and property. Our SERVPRO emergency response team is available 24/7. Give us a call today at (626) 852-9922.

Why SERVPRO South Pasadena / San Marino

9/26/2022 (Permalink)

There is never a good time to realize you have a serious problem with your residence or business property. Damage from flooding or fires caused by failed infrastructure or natural causes can be financially costly and disrupt personal and professional routines that create stress in our lives.

SERVPRO of South Pasadena / San Marino is a Southern California business providing fire and water restoration services all over the LA, Orange, and San Bernardino Counties. Not only have we run a very successful business since 2006, our company has achieved one of the highest levels of credibility with our parent company, that of Large Loss Response Team certification. In short, our owner, Mr. Joseph McCann has learned his trade over years of traveling back and forth across the US helping property owners recover from catastrophic disasters including: Hurricane Ike that hit Galveston, Texas in 2008, the Natural Gas explosion in San Bruno, California in 2010, the Waldo Canyon Fire in Colorado Springs, Colorado in 2012, The Woolsey Fire in Malibu, California in 2018, and the Maria Fire in Ventura County in 2019 to name a few.  

In the process, Joe McCann earned the respect and trust of the SERVPRO Corporate Offices and its customers by participating in these massive recovery efforts, demonstrating he has what it takes, effectively marshalling people and equipment resources to restore damaged property and help return people’s lives back to normal.  

As they say, “Plan for the worst and hope for the best”.  And if you ever do need help call on the best, SERVPRO of South Pasadena / San Marino for Restoration Services large or small. 

Do You Need a Restoration Company

9/1/2022 (Permalink)

There are a variety of reasons why you should choose SERVPRO of South Pasadena/San Marino.  We specialize in water and fire damage mitigation, along with mold remediation. When you experience such damages we understand the complications that come along and are always ready to help. Some of the beneficial reasons of you should choose us as your restoration company include:

  • We respond quick to mitigate the damage and secure your property
  • By responding rapidly we can reduce cost and damages
  • We will move the materials in the affected areas for you; no heavy lifting is required on your part
  • We have a variety of equipment to use for whatever restoration needs will be required
  • We are easy to contact; you can contact our office directly or our headquarters if you have any questions or concerns
  • We keep records of everything just in case you require information in the future
  • We are experienced in working with insurance companies; we will communicate with them during the entire process 
  • We offer 24 hour emergency services throughout the entire year including holidays

SERVPRO of South Pasadena/San Marino understands the frustrations that coexist with fire and water damage and also mold concerns. This is why we aim to provide excellent customer service and to make the entire process convenient for you. If you require our assistance feel free to contact us at (626) 852-9922. We are also available 24 hours a day, 7 days a week, 365 days a year.

We Also do Pack Outs!

7/25/2022 (Permalink)

boxes in the warehouse Pack-out contents from a fire job that were brought to our warehouse.

When fire or water damage takes place at your home or business place. Our team here at SERVPRO of South Pasadena/San Marino is always ready to help. Sometimes the damage is so extensive that a large area will need to be restored, and in order to do so the entire affected section will need to be cleared out. The question is what happens to all the items that are in place?

Whether it is the kitchen, living room,  or bedroom, there is no need to worry about the materials as our team will  perform what we call a pack-out for you. A pack-out occurs when we move contents out from an area that needs our restoration services. We do this because it's preventing us from performing the work and to protect the items from the on site damages. We will place the items in a desired area of your choosing. This can be anywhere in the building such as a garage or another room. We can have a portable storage unit delivered to your home and place the items in there or we can place them in our trucks and deliver them to a storage facility. When the job is completed we will then assist you in placing everything back where it belongs. So you do not have to worry about doing any heavy lifting yourself or having to rent out a truck as we will happily assist you with the process.

SERVPRO of South Pasadena/San Marino specializes in dealing with mold removal. We are also experts in restoring fire and water damages. If these jobs require our pack out services our team is ready to help. We are available 24 hours a day, 7 days a week, 365 days a year. We can be reached at (626) 852-9922, so feel free to contact us at any time.

Just Give Us A Call

3/23/2022 (Permalink)

When you receive fire or water damage it can become a stressful moment in your life, as these types of issues tend to happen randomly. Because these situations occur at sporadic times, it can be difficult to prepare for them. They can occur on a weekend, weekday, holiday, overnight and so on. When they occur you suddenly need to begin looking for assistance. What makes it arduous is that depending on the day and time it can become difficult to find aid. Consequently, the longer it takes to receive assistance then the more complicated the issue becomes.

When it comes to emergency services, SERVPRO of South Pasadena/San Marino is available 24 hours, 7 days a week, 365 days per year. So regardless of the time and day an emergency occurs,  we are always available to assist you. You do not need to wait for the next business day to contact us. We have a crew of professionals who are experienced in dealing with fire and water damages daily that will use advanced equipment to better mitigate the situation for you. Choosing us as your restoration company is very beneficial. Being able to reach out to us in your time of need and having our skilled team arrive as quickly as possible will prevent further damage and accelerate the process. This will save you money long term and it will allow us to restore whatever was damaged at a faster pace. Thus, resulting in you being able to get back to your regular lifestyle quicker.

If you ever do run into a water or fire emergency and need assistance right away just give us a call. No matter what time of day SERVPRO of South Pasadena/San Marino is always available, so don't hesitate to reach out to us . You can contact us at (626) 852-9922. Someone will answer your call and we will be there to help you in no time. 

Free Emergency Readiness Profile!!

3/2/2022 (Permalink)

Why SERVPRO of South Pasadena/San Marino?

Disaster strikes, whether it is natural or man-made. However, having a good business plan in case of an emergency will help your place of business. If you were to ever experience damage caused by severe weather, water, fire, or mold issues, SERVPRO of South Pasadena/San Marino can help get you started on your business plan by providing you with a FREE Emergency Readiness Profile (ERP)!

What is an ERP you may ask and how do I get one? A member of Team McCann will come to your property, take some pictures and ask you some questions, and will then compile everything with additional information to create an ERP. You will have full access to it and you can add or delete information from different sections. The best part is, when there is an emergency, all of this important information that we collect will help for a smooth process during a stressful situation for the people who will be servicing your business. 

Call SERVPRO of South Pasadena/San Marino at 626-852-9922 and we can have one of our team members help arrange a time for one of us to conduct an ERP. In case of an emergency, we also can help you by taking care of any fire, water, or mold damages that may have happened on your property. We service all throughout Los Angeles, Orange, Riverside, and San Bernardino counties.

We are here!

2/26/2022 (Permalink)

It’s a weekend night, all is going well and you are looking forward to enjoying your days off. All of a sudden you realize that you have a large leak somewhere in your home. You see all the water coming through your floors, walls, and ceiling. Your attempt to stop it yourself may fail or succeed but regardless the damage has already been done. Finding help on a weekend night is difficult for many. The despair of trying to resolve it worsens because you know many professionals are not available. This is one of the advantages of calling SERVPRO. We have a 24/7 emergency call center that will work with you to send you help as soon as possible. We can get to you during after-hours or on a holiday to begin emergency services and start the restoration process quickly. When events like these occur it is crucial to get help right away. Leaving areas that have been affected unserviced for long periods of time may result in them becoming too blemished, resulting in you spending more money on repairs. You can avoid complications like these by giving us the opportunity to mitigate the damage for you, which can result in you saving money and time, and getting you back to your regular life quicker.

SERVPRO of South Pasadena/San Marino is available during your time of need, even if it's after hours or on a holiday. Don't hesitate to call us during your emergency. We are available at (626) 852-9922. We are also available 24 hours a day, 7 days a week, 365 days a year!


9/29/2021 (Permalink)

There are so many restoration companies around.  The reason is there is so much need for restoration services.  In very densely populated areas like the Los Angeles Basin, there are approximately 10 million people living and working in extremely close quarters.  The amount of infrastructure required to provide electricity, water, sewer, and natural gas to every home, office, mall, etc. is a marvel of technology and sheer determination.  

To keep it all running smoothly 24 hours a day, 7 days a week for years would be a miracle.  And as we know this does not happen because all this infrastructure fails from old age, gets damaged extending it to new properties, and gets wrecked by storms and earthquakes, to name a few causes.

That’s why SERVPRO and all those other restoration companies are in business and will probably have jobs forever.  

However, there is a difference in the quality of services you can expect from most if not all the other restoration companies.  SERVPRO of South Pasadena/San Marino is a company owned and operated by a recognized expert in the restoration industry.  “SERVPRO Joe” McCann has lived and worked in the Los Angeles Basin for over 16 years and earned the admiration of industry leaders by being honest, working hard, and earning trust serving his Los Angeles customers and traveling all over the United States helping people recover from natural and man-made disasters.  Disaster areas like Hurricane Ike in Texas, Hurricane Irene on the East Coast, The Waldo Fires in Colorado, and the natural Gas Explosion in San Bruno California.

If you are searching for a stand out restoration contractor, you only have to look in your backyard to find SERVPRO Joe, owner of SERVPRO of South Pasadena/San Marino.  We serve all locations in the Los Angeles, Orange, Riverside, and San Bernardino Counties.  

Restoration experts are available 24/7 by calling 626-852-9922.  Stay safe out there.  Sincerely, SERVPRO Joe McCann.

Supporting the Healthcare Industry

3/24/2021 (Permalink)

Brown boxes loaded into green truck Boxes of face shields being loaded into a SERVPRO truck

Coordinating with LACI

For the past few months, SEVRPRO of South Pasadena/San Marino has been coordinating with LACI, Los Angeles CleanTech Incubator, to transport manufactured face shields to hospitals throughout Los Angeles County. In April of 2020, when the coronavirus pandemic was in full swing, the LACI organization quickly jumped into action. They utilized the Advanced Prototyping Center (APC) to manufacture face shield donations for healthcare workers. This collaboration brought together organizations such as the Los Angeles Public Library’s Octavia Lab, Los Angeles County’s Youth@Work program, Goodwill of Southern California, City of Baldwin Park, the Greater Los Angeles Hospital Registry, and others. LACI plans to donate 100,000 shields by June 1st, 2021. As of February 19th, 2021, LACI was able to deliver over 42,000 face shields to doctors and nurses working in 25 different LA County Hospitals, including:

  • Community Hospital of Huntington Park
  • Long Beach Medical Center
  • Adventist Health Glendale
  • MLK Community Hospital
  • Lakewood Regional Medical Center
  • Sherman Oaks Hospital
  • Valley Presbyterian Hospital
  • Hollywood Presbyterian Medical Center
  • White Memorial Hospital
  • Centinela Hospital Medical Center
  • Monterey Park Hospital
  • Mission Community
  • Whittier Hospital
  • Beverly Hospital

Recycled Material and Incorporating the Youth

The face shield design was originally tested by ER doctors at Cedar Sinai and helps prevent infectious droplets from entering the facial area. Additionally, these shields are designed so that they may be reused from one to five years. LACI works to recycle almost all plastic remnants leftover from manufacturing into 3D print filament that is then used in 3D printers, as opposed to being thrown away. 

The LA Country Youth@Work program helps place youth in a paid job that leads to a long-term career pathway. The youth involved in this program have helped assemble and box face shields, creating jobs for over 140 people. LACI has also introduced these youth to their APC Fellowship Program, a paid fellowship that provides technical training, interpersonal skills, and industry-recognized certifications to succeed in the green economy. Due to the shortage of many entry-level employment opportunities, LACI organizers say that are grateful for the opportunity to provide paid employment and learning opportunities.

SERVPRO Delivery Trucks = More Faceshield Deliveries

At the beginning of 2021, SERVPRO of South Pasadena/San Marino’s Sales Manager, Doug Beach, connected with a member of the LACI organization at a community meeting and asked how we could help with the efforts. Previously, the Los Angeles Library had been coordinating deliveries whenever possible. Now, with the help of SERVPRO’s huge box trucks, we are helping make deliveries of over 50 boxes of face shields every other Thursday, sometimes twice in one week. All shipments consist of 50 boxes containing 100 face shields. Each delivery contains 5,000 shields per delivery. Peyton Russell, Sales and Marketing Representative for SERVPRO of South Pasadena/San Marino, accompanies Doug on these deliveries and takes photos/videos of the deliveries, something that seldom happened before. Additionally, Ms. Russell and Mr. Beach help to load and unload the face shields at the facilities, track the delivery forms, and persist in social media efforts for the cause.

Dedication To The Community

When disaster strikes, SERVPRO of South Pasadena/San Marino is there to help. Our owner, SERVPRO Joe, believes in giving back to the community and making a difference whenever we can. Our Sales Team is highly involved in humanitarian efforts, such as the San Dimas Rotary Food Drive in January and the upcoming House of Ruth donation collection in early May. To learn more about how to get involved with the LACI donation efforts, please visit their Instagram @laincubator, or call 310.699.5724. If you want a restoration company that is trustworthy and actively involved in the community and fighting against coronavirus, call SERVPRO of South Pasadena/San Marino today! Our estimators and office staff are happy to help you through your water damage emergencies.

Best in the Industry

3/4/2021 (Permalink)

Man and woman in front of green truck Meet our new owners, Joe and Danielle McCann!

Set for Success

SERVPRO of South Pasadena/San Marino is a restoration company that sets the bar higher than its competitors. Specializing in water restoration, fire restoration, cleaning services, and mold remediation, our team is equipped and trained to handle all your restoration needs, no matter how big or small. Our National Training Center has developed a training program to educate restoration and mitigation skills for all of our South Pasadena and San Marino employees. Our technicians are the best in the business with the certifications to back it up.


At SERVPRO South Pasadena/San Marino, we are certified by The Institute of Inspection Cleaning and Restoration Certification (IICRC) which sets the standards for the cleaning and restoration industries. Our employees tirelessly study these standards in water restoration, fire restoration, cleaning services, and mold remediation. As professionals, we strive to hit all of The Institute of Inspection Cleaning and Restoration Certifications best practices with ease. 

We Have the Training

Every SERVPRO franchise receives a fifteen-day initial training course. Even if the owner has been in the trades for years, new franchise owners are taught in great detail about water and fire restoration, mold remediation, and other valuable cleaning practices. Afterward, franchise owners and employees have access to countless online training classes, courses, and webinars. There are videos available to learn from, and even tests to check their knowledge. It is a priority for franchise owners to keep their knowledge in fire and water restoration and mold remediation up to speed with overall industry standards if they are expected to perform to the best of their ability.

Privately Owned & Operated

Each SERVPRO is privately owned, and in most cases, locally owned. This is a great driving force to keep standards high. Our franchise owners, Joe and Danielle McCann, want to be of the highest standard to serve their community to the absolute best of their ability.

Under New Ownership

3/4/2021 (Permalink)

Family sitting together Meet Joe McCann, his wife Danielle, and their three boys!

Time to celebrate!

Long-time franchise owner Joe McCann has recently acquired SERVPRO South Pasadena and San Marino this March. Joe and his team are very excited about joining the communities of both South Pasadena and San Marino!

Here is a little bit about Joe:

Joe and his wife Danielle McCann have owned SERVPRO of Glendora and San Dimas for over 16 years now. They are an amazing representation of the SERVPRO brand in the San Gabriel Valley. Their partnership is phenomenal, and they've both got your back for any type of water and fire emergency. They care immensely about both Glendora and San Dimas communities because it is their community too! They also own the SERVPRO Irwindale and Baldwin Park franchise, which they acquired in late 2017. Joe is always just a phone call away to answer any questions about SERVPRO’s services, or to share his journey as a franchise owner! He is a plethora of restoration knowledge! Seriously, ask him anything fire, water, or mold-related!

Together, Joe and Dani have three small children, sons Colton, Finn, and Parker. The future franchise owners of SERVPRO South Pasadena and San Marino. They are the “official” first line of defense for the franchise. They have big shoes to fill, but if they are anything like their hard-working parents, the cities of South Pasadena and San Marino will be in good hands for decades to come!

Firm Believers in Giving Back

Joe and Dani are firm believers in giving back to the South Pasadena and San Marino communities as much as possible. They often donate their trucks to be of service for local, charitable events! Such events include food drives, distribution of Covid-19 PPE, local rotary, and the chamber of commerce events. If using the SERVPRO trucks to help take goods from point A to point B for the party organizing helps their cause, the McCann’s are always honored to do it. They are firm believers in always giving back!